| No. | Clause |
| 1 | Hire Details |
| 1.1 | ALL ITEMS MUST BE RETURNED CLEAN OR WE WILL CHARGE CLEANING FOR THE WHOLE ORDER |
| 1.3 | Booking – For the booking to be secured, the Order Confirmation needs to be signed, and a deposit of 25% of the total value needs to be paid. The final payment needs to be made by cheque 5 working days before the event, or cash on delivery if agreed in advance. |
| 1.4 | Cleaning – All items, and especially wooden spoons, should be thoroughly dry before sealing in crates. No industrial chemicals should be used for Pewter items. |
| 1.5 | If goods are returned unclean, we will charge £1.00 per item. Please ensure it is clean. |
| 1.6 | Failure to return goods when contractually or verbally agreed will make the hirer liable for all lost income on subsequent hires |
| 2 | Delivery and Collection |
| 2.1 | Address Details – A valid UK postcode is required for all deliveries. If the delivery or collection point is not a commercial address, we will require specific directions and/or a map. Delivery time is only an approximate indication. |
| 2.2 | Agreed Times – If the goods cannot be delivered or collected, we will make a charge of £40 per hour from the agreed time on the Order Confirmation. |
| 2.4 | Multiple Date Orders - We reserve the right to collect and return goods within an multiple date order unless a deposit has been paid. |
| 4 | Courier Deliveries |
| 4.1 | Packaging – Goods should be returned in the same the same crates and packaging as supplied. If good are not re-packed we will levy a 10% surcharge on the hire value. |
| 4.2 | Delivery Point - we should be advised if the delivery point is:
• Not on the ground floor, unless a suitable lift is available.
• Further than 10 metres of a free parking delivery point. |
| 5 | Delivery and Collection – Pallet |
| 5.1 | Address Details – The delivery or collection will need to be a commercial with easy access for a 7.5 tonne lorry. The surface must be flat and a pallet truck available |
| 5.2 | Agreed Times – The delivery bay will need to be staffed 9-5 Mon to Friday to accept deliveries. |
| 5.3 | Packaging – Goods must be packed in the same condition as they arrived. Failure to do so will result in the hirer being liable for the full cost of any damage or loss in transit. The crates must be firmly and properly secured to the pallet base by shrink-wrap, fibre or steal banding, chains, or any other appropriate means. Crates should not be stacked more than 3 high in any circumstance. |
| 6 | Cancellation |
| 6.1 | If the event is cancelled after the contract is signed, we are under no obligation to return the deposit. We will however be as accommodating as possible, and will return a deposit in full or part depending on the cancellation circumstances and period from hire date. |
| 7 | Disclaimers |
| 7.1 | Damage or Injury - We hold no responsibility whatsoever for damage or injury caused by any of our goods, however caused. |
| 7.2 | If we are unable to deliver the item on the agreed time and date, we will let you know immediately. We accept no responsibility for any subsequent loss of income caused by our failure to satisfy a complete order. |
| 8 | Payment |
| 8.1 | 25% Deposit Payable to confirm Booking. We reserve the right to release a booking prior to a deposit being received. |
| 8.2 | Balance Due 5 working days before delivery - We cannot dispatch goods without full payment unless agreed in advance, any agreed outstanding balances must be paid by within 2 working days. |
| 8.3 | Cheques Made Payable to "Medieval Hire" |
| 8.4 | Direct Bank Transfer to Bank: HSBC (Christchurch), Sort Code:40-17-22 / Account:51489240 / Account Name: MR J C SPRATT T/A MEDIEVALHIRE |
| 2.3 | Out office hours - we cannot guarentee delivery on weekend, bank holiday, antisocial and out of office hours, although we will be as flexilbe as possible. |
| 1.2 | WE RECOMMEND ALL ITEMS ARE CLEANED BEFORE USE |
| 3 | Return of Medieval Items |
| 3.1 | We will advise any return shortages within 5 working days of collection date. |
| 3.2 | Goods will be inspected on collection, especially boxed pewter items. We reserve the right to reject collection of unclean items. Any additional return costs incurred will be charged. |
| 3.3 | Lost, damaged or soiled goods that have been advised to us on before we collect will be charged at cost. If we have not been advised, we will charge at the full cleaning rate or replacement cost without exception. |